Password Security Service Specification

Effective Date: 3 December 2024

1. Introduction

Our Password Security Service (powered by Keeper) helps to provide organisations with an additional level of security to enhance the enforcement of robust password security, throughout the enterprise, to every endpoint and by giving them the tools which help to prevent password-related data breaches and cyber threats.

2. Service Overview

This service enhances your security with strong password creation, secure credential sharing, and continuous dark web monitoring. Our service reduces your risk of breaches, and simplifies password management, freeing up people so they can focus on their core tasks.

3. Key Features

Secure Password Vault: Safely stores and individually encrypts records such as passwords and payment cards for individuals and teams.

Dark Web Monitoring: Alerts you if any of your credentials appear on the dark web so you can change the affected passwords.

Multi-Factor Authentication (MFA): The system provides an easy way to generate MFA codes for other websites and applications.

4. Service Delivery

Automated Dark Web Monitoring and Alerting: Keeper’s BreachWatch monitoring capability continuously scans for and provides alerts on compromised passwords allowing for immediate action to be taken against account takeover attacks.

Guided Setup: We provide training for at least one person, showing them how to do the setup, how to migrate password information from less secure platforms, how to unlock the benefits of the password manager and to increase productivity.

Password Health Visibility: The platform gives you full visibility with a Security Audit, showing you the password health for each of your employees, so you can ensure your business remains safe.

5. Customer Responsibilities

Training: Customers are responsible for attending training to understand the service and to ensure adoption throughout the business. We can perform train the trainer or one-on-one training as required.

System Preparation: As part of the training, we will show you how to import your passwords from different platforms i.e. web browsers or other password management systems. Once the imports are done, you will need to ensure that these old systems are no longer used to store passwords.

Master Password: You will require a strong, unique, master password and multi-factor authentication to secure the Password Security service. This master password will need to be memorable as losing it will mean losing access to all the passwords in the vault. We have no means of extracting this information if you have lost your password.

6. Benefits

Automation: Passwords can be automatically generated and will be unique for each record. Our system can generate passwords up to 100 characters in length (default is 20) and will automatically include a combination of lowercase and uppercase letters, numbers and symbols.

User-Friendly: Easy installation without complex configurations.  Users can install the application on an unlimited number of devices or computers to access their password vault.

Peace of Mind: Our Dark Web Monitoring constantly scans employees’ Keeper Vaults for passwords that are known to have been exposed on the dark web and immediately alerts them to act and helps protect your organisation.

Family Protection: The service includes 5 Free family accounts.

7. Exclusions

New Users: New set ups and training on how to effectively use the service. We have an optional guided setup available – see (here).

Recovery: Recovery of accounts created directly with Keeper instead of via our invitation email. Recovery of data or accounts after they have been deleted, either due to nonpayment or request for cancellation.

Free family accounts: Support for the free family accounts as we have no access to, or visibility of that service.

8. Support

Standard Hours: Available between 0900 and 1730, Monday to Friday, UK Business hours, excluding UK public holidays. 

Contact: We can be reached via email at support@security-everywhere.com, or if urgent, by phone on +44 203 195 0555.

9. Billing

The Password Security Service is billed per user per month

• The invoice will be adjusted each month and is based on licensed users.  Please note the following:
• In order for us to adjust the billing to the correct numbers, you do need to notify us when users leave.
• If you need to add new users to the platform, please raise a support ticket by emailing support@security-everywhere.com and we will increase the licenses and send the invite to the new users.

10. Terms and Conditions

For full terms and conditions, please visit: https://www.security-everywhere.com/terms-and-conditions/