Email Security Service Specification

Effective Date: 3 December 2024

1. Introduction

Our patented Email Security Service (powered by Check Point) helps to protect your Office 365 and Google Workspace, which includes OneDrive, SharePoint, Google Drive and Teams from cyber-attacks.

2. Service Overview

This service uses Artificial Intelligence (AI) algorithms and Machine Learning (ML) to help protect you from attacks such as Phishing, Malware, Ransomware, Social Engineering and Spam. Our service reduces your risk of suffering these attacks and is managed by our UK based security team who will analyse all email release requests.

3. Key Features

Fully Managed Email Release Requests: When you request the release of an email, our security team will check the email in question to determine if it poses a threat or if it is in fact a clean email.  We never whitelist email addresses as this opens a security hole, allowing hackers to use whitelisted addresses to send you malicious emails.  Once we determine the email is clean, we will release it to you and where required, let you know the reasons for it being blocked, along with any additional actions to be taken.  If the email is malicious, we will notify you and decline the release request along with any necessary explanations.

Patented Security: Our Email Security Service has patented inbound security measures, protecting you from advanced phishing, malicious links and files as well as helping to provide Zero Day threat protection with Sandboxing.

File Sanitization: By removing the executable content from the document, the file becomes safe for the recipient, making it possible to send it on without risking malware delivery.

Comprehensive Protection: This service utilises advanced, AI-based, anti-phishing and anti-spam filtering techniques to prevent threats such as, known malware prevention (Antivirus), malicious URLs (URL Reputation), URL click-time attacks (URL Rewriting) and zero-day malware (File Sandboxing).

4. Service Delivery

Simple Setup: Our setup requires just 15 minutes of your time.

Automated Detection & Response: Using AI and Machine Learning, our patented service continuously scans for threats, blocking phishing, malware, ransomware, and other advanced attacks with over 99.999% effectiveness.

Support: Our UK cyber security support team is available to manage email release requests during business hours. We also have an option for 24×7 release request support (at an additional cost).

5. Customer Responsibilities

Setup: We require that you have administrative level access to either your Microsoft 365 or Google Workspace platform to complete the integration.

Licensing: Our Email Security Service is configured per licensed mailbox. You will be required to provide us with the number of mailboxes, and cannot provide a subset of these, as all mailboxes must be included for protection to be effective.

Release Requests: Please include as much detail as possible to help us with our analysis in your release requests.

6. Benefits

Seamless Integration: Our service fully integrates with your Microsoft 365 or Google Workspace environment.

Clean Inboxes: We strip out spam emails and threats before they reach your inboxes. This translates to a reduction in time dealing with email clutter and an increase in user productivity.

Peace of Mind: Our Email Security Service provides 99.9999% protection against email borne threats relieving the pressure from users and the necessity to identify and catch threats themselves.

7. Exclusions

Email Records: We do not perform changes to any email security records such as SPF, DMARC, DKIM or BIMI.

Email Deliverability: This is an inbound Security Service, so does not include fault finding for email deliverability problems.  These are usually caused by incorrect configurations or incorrect email record setup. 

Alternative Email Accounts: We cannot provide security or help for email addresses not directly covered by the service.

Other Support: We do not include support for your email systems, email applications or other general IT support as part of this Service.

8. Support

Email Release Requests:  We will be monitoring email release requests during our Standard Hours as shown below.  If you require us to release emails outside of those times, we do have a 24×7 service available for an additional charge.  Please contact suppport@security-everywhere.com to find out more.

Standard Hours: Available between 0900 and 1730, Monday to Friday, UK Business hours, excluding UK public holidays. 

Contact: We can be reached via email at support@security-everywhere.com, or if urgent, by phone on +44 203 195 0555.

9. Billing

The Email Security Service is billed per licensed mailbox per month.  The invoice is automatically adjusted monthly and will include any new licensed mailboxes that have been added or removed.  Please note the following:

• This is the same system Microsoft use for billing where they charge you for each user with a license to use their services. This means the charge can be adjusted both up and down depending on the number of licensed mailboxes detected.
• As users start or leave, the licensing on Microsoft 365 or Google Workspaces will be adjusted as required. These adjustments will in turn adjust our automatic billing based on the number of licensed mailboxes.
• Google Workspace customers require an additional licensed mailbox to allow the Email Security Service to protect the systems.  Office 365 gives the option to use an unlicensed mailbox, so no additional licenses are required.

10. Terms and Conditions

For full terms and conditions, please visit: https://www.security-everywhere.com/terms-and-conditions/