Email Deliverability and Anti-Spoofing Service Specification

Effective Date: 13 November 2024

1. Introduction

The Security Everywhere Email Deliverability and Anti-Spoofing Service, powered by Sendmarc, is designed to secure your business email communications. This service improves email deliverability, protects your brand reputation, and prevents unauthorized use of your email domain. Our team manages the setup, monitoring, and ongoing management of your email security, ensuring safe and reliable email delivery without the worry of complex configurations.

2. Service Overview

Our Email Deliverability and Anti-Spoofing Service uses a phased approach that includes initial setup, continuous monitoring, and year-round support to keep your outbound email records accurately configured. This ensures reliable delivery and protection from spoofing, so your business remains secure.

3. Key Features

Domain Protection: Shields your business from impersonation, ensuring that only legitimate emails from your domain are delivered.

Email Deliverability Optimization: Ensures legitimate emails avoid spam filters, reaching your customers’ inboxes as intended.

Email Authentication: Configures and maintains essential security protocols, including SPF, DKIM, and DMARC, to authenticate outgoing emails.

User-Friendly: Our team manages the technical setup, monitoring, and security adjustments, providing a seamless experience for your business.

Continuous Monitoring: Our team consistently oversees both your email security settings and deliverability, alerting you to potential issues and working with you to resolve them efficiently.

4. Service Delivery

Initial Setup & Configuration: We perform a comprehensive setup of your email security records (SPF, DKIM, and DMARC) to establish a foundation for monitoring and protection.

Phase 1 – Setup & Monitoring:

• We initially set DMARC to “monitor only” mode, tracking email deliverability and identifying authorized email sources over a two-week period.
• This phase ensures that all email records are configured for consistent delivery.

Phase 2 – Security Lockdown:

• Once the setup is verified, we implement stricter security settings, moving DMARC from “quarantine” to “reject” after additional monitoring.
• This phase solidifies your protection against unauthorized email usage.
• Ongoing Monitoring & Support: Continuous oversight of your security settings and deliverability allows us to detect issues early, report back to you, and address potential issues affecting your email security.

5. Customer Responsibilities

Record Maintenance: If you implement any new email systems, please notify us so we can update your records, ensuring uninterrupted deliverability and security.

Monitoring Feedback: Review any deliverability or security reports provided to ensure seamless service delivery.

6. Exclusions

Inbound Email Protection: This service focuses exclusively on outbound email security. For incoming email threats, please consider our separate Email Security Service.

General IT Support: This service focuses solely on email deliverability and anti-spoofing; it does not include broader IT support or services.

7. Support

Standard Hours: Available between 0900 and 1730, Monday to Friday, UK Business hours, excluding UK public holidays. 

Contact: We can be reached via email at support@security-everywhere.com, or if urgent, by phone on +44 203 195 0555.

8. Billing

This service operates on a 12-month contract, billed monthly per domain under monitoring.

9. Terms and Conditions

For full terms and conditions, please visit: https://www.security-everywhere.com/terms-and-conditions/