Computer Security Guided Setup Service Specification

Effective Date: 3 December 2024

1. Introduction

Our Computer Security Service is simple to setup but does require that your systems are configured correctly prior to installation. Security Everywhere will help you get up and running with your Computer Security service.

2. Service Overview

We provide up to 30 minutes to help you get the security software installed on one computer and learn what to expect from your managed Computer Security service moving forward.

3. Guided Setup Session Agenda

The following items are included in our Computer Security Guided Setup:

• Removal of existing Anti-Virus, excluding Windows Defender.
• Installation of the Computer Security agent on one computer.
• Initiate initial scan to see if there are any immediate or existing threats that need attention.
• Advise on next steps as necessary if threats are found.
• Provide advice on good practices for computer security.
• Removal of agent in the extremely unlikely event of any conflicts or problems found because of installation.

4. Pre-requisites:

Please ensure the computer is fully up to date with all the latest updates. The computer should be fully updated prior to our session so there are no delays waiting for updates or reboots to complete.

5. Guided Setup Exclusions

There are a few things we don’t include in the Guided Setup, usually because they can take a long time to complete, or they require additional access to your computer. If you would like additional help with this, we offer ad-hoc support agreements at reduced rates, or we can help at our standard hourly rates. These include items such as:

• Updating computer with latest updates. This should be updated prior to our session so there are no delays waiting for updates to complete.
• Support for things such as:
  • The computer not working properly.
  • Connectivity issues.
• Fixing other problems or issues on the computer which are not related to our Computer Security service.

If assistance is required after the on-boarding call, we can either offer you an ad-hoc support agreement with block hours purchased in advance for a discount, or just help at our standard hourly rates.

5. Support

Standard Hours: Available between 0900 and 1730, Monday to Friday, UK Business hours, excluding UK public holidays. 

Contact: We can be reached via email at support@security-everywhere.com, or if urgent, by phone on +44 203 195 0555.

6. Billing

This service is billed as a one-off charge per computer if help is requested for set up.

• This is only available when bought in conjunction with a Computer Security license.
• It is possible to shadow us doing one set up and the complete the rest internally, or we can set up each of the computers directly.
• Server installations are billed for differently as these require additional attention.

7. Terms and Conditions

For full terms and conditions, please visit: https://www.security-everywhere.com/terms-and-conditions/