Backup and Recovery Google Workspace Service Specification

Effective Date: 3 December 2024

1. Introduction

Our Backup and Recovery for Google Workspace service, powered by Redstor, is designed to help you protect Google Workspace users from data loss. We provide daily backups to ensure that you retain access and can restore data on demand.

2. Service Overview

Our service provides a secure, efficient, and scalable solution to protect your critical data across Gmail, Google Drive, Google Contacts, and Google Calendar. This cloud-first approach ensures your organisation can recover from data loss quickly and with minimal disruption.

3. Key Features

Automated Backups: Scheduled and automated daily backups capture all your essential Google Workspace data without manual intervention.

Granular Restorations: Restore individual emails, files, contacts, or calendar entries without needing to restore everything.

Advanced Security: Data is encrypted both during transfer and storage, meeting the highest security standards.

4. Service Delivery

Setup: We can get you set up and running within 20 minutes as long as you have the correct administrative level access to Google Workspaces.

Data Sovereignty: Your backup data is stored in region specific cloud storage with a choice of either UK or Europe.

Support: Our UK support team is available, via email or telephone, to manage on demand restores.

5. Customer Responsibilities

Setup: We require that you have administrative level access to your Google Workspace platform to complete the integration.

Licensing: Our Backup and Recovery for Google Workspace Service is configured per licensed mailbox. You will be required to provide us with the number and details of mailboxes. Should you opt for the full tenant backup, the billing will automatically adjust each month based on the licensed mailboxes in use.

Data Restoration:  We retain and can recover your data for up to 7 years. Please be aware you need to give us specific date, time, file or email subjects and locations, as we cannot search your backups to try find unknown files. We will restore specified files or emails, contacts and calendars.

6. Exclusions

Historical Data: We will only hold the data from the time the service is instated and cannot find or recover any data that may have been removed prior to that time.

Non Google Workspace Data: Backup of any other computer or cloud data not held within Google Workspace.

7. Support

Standard Hours: Available between 0900 and 1730, Monday to Friday, UK Business hours, excluding UK public holidays. 

Contact: We can be reached via email at support@security-everywhere.com, or if urgent, by phone on +44 203 195 0555.

8. Billing

The Backup and Recovery for Google Workspace Service is billed per licensed mailbox.

• The invoice is automatically adjusted monthly and will include any new licensed mailboxes that have been added or removed.
• Should you opt for the full tenant backup, the billing will automatically adjust each month based on the mailboxes and SharePoint sites.
• When you adjust your licensing on Google Workspace as users leave or as new people start, this will in turn adjust our billing to remove any un-licensed users or shared mailboxes.
• You can choose to only backup certain mailboxes in the tenant, but this will mean that no new Mailboxes will be automatically added for backups.
• Should you choose to only backup certain mailboxes, you will need to notify us when you add or want to remove mailboxes, or the backups will only apply to the list you previously supplied.

9. Terms and Conditions

For full terms and conditions, please visit: https://www.security-everywhere.com/terms-and-conditions/