Backup and Recovery 365 Service Specification

Effective Date: 3 December 2024

1. Introduction

Our Backup and Recovery for 365 service, powered by Cove from N-Able, is designed to help you protect Microsoft 365 users from data loss. We provide daily backups, with multiple occurrences throughout the day, to ensure that you retain access and can restore data on demand.

2. Service Overview

Our service ensures comprehensive data protection for your business-critical applications, including Exchange Online, OneDrive, SharePoint, and Teams. Using N-Able’s robust cloud-native platform, we deliver automated, secure, and scalable backup solutions designed to safeguard your Microsoft 365 environment.

3. Key Features

Automated Backups: Regularly scheduled backups ensure no data is left unprotected.

• Microsoft Exchange – email, contacts and calendars up to 6 times per day,
• OneDrive data up to 4 times per day,
• SharePoint data (including Teams files and data stored in SharePoint) up to 4 times per day.

Granular Restorations: Restore individual emails, files, or entire mailboxes with ease.

Advanced Security: Data is encrypted both in transit and at rest, ensuring compliance with industry standards and we avoid backing up suspicious files through close integration with Microsoft Windows Defender.

4. Service Delivery

Setup: We can get you set up and running within 20 minutes as long as you have the correct administrative level access to the Microsoft 365 tenant.

Data Sovereignty: Your backup data is stored in region specific cloud storage with a choice of either UK or Europe.

Support: Our UK support team is available, via email or telephone, to manage on demand restores.

5. Customer Responsibilities

Setup: We require that you have administrative level access to your Microsoft 365 platform to complete the integration.

Licensing: Our Backup and Recovery for 365 Service is configured per licensed mailbox. You will be required to provide us with the number and details of mailboxes. Should you opt for the full tenant backup, the billing will automatically adjust each month based on the mailboxes and SharePoint sites.

Data Restoration:  We retain and can recover your data for up to 7 years. Please be aware you need to give us specific date, time, file or email subjects and locations, as we cannot search your backups to try find unknown files. We will restore specified files or emails, contacts and calendars.

6. Benefits and Limitations

Benefits: Please see thislinkfor the latest up to date manufacturer benefits for the service.

Limitations: Please see this link for the latest manufacturer limitations for the service.

7. Exclusions

Historical Data: We will only hold the data from the time the service is instated and cannot find or recover any data that may have been removed prior to that time.

Non-365 Data: Backup of any other computer or cloud data not held within Microsoft 365.

8. Support

Standard Hours: Available between 0900 and 1730, Monday to Friday, UK Business hours, excluding UK public holidays. 

Contact: We can be reached via email at support@security-everywhere.com, or if urgent, by phone on +44 203 195 0555.

9. Billing

The Backup and Recovery for 365 Service is billed per licensed mailbox per month.

• The invoice is automatically adjusted monthly and will include any new licensed mailboxes that have been added or removed.
• Should you opt for the full tenant backup, the billing will automatically adjust each month based on the mailboxes and SharePoint or OneDrive sites.
• When you adjust your licensing on Microsoft 365 as users leave or as new people start, this will in turn adjust our billing to remove any un-licensed users or shared mailboxes. However, if an un-licenced user still has permissions to a SharePoint site, or still has OneDrive data, this is counted as an additional billed backup. To avoid this, you need to adjust your SharePoint permissions or instruct us to delete the OneDrive data to remove any old or unlicensed users.
• You can choose to only backup certain mailboxes in the tenant, but this will mean that no new Mailboxes, OneDrive, SharePoint Sites or Teams will be automatically added.
• Should you choose to only backup certain mailboxes, you will need to notify us when you add or want to remove mailboxes, or the backups will only apply to the list you previously supplied.

10. Terms and Conditions

For full terms and conditions, please visit: https://www.security-everywhere.com/terms-and-conditions/